HOW IT WORKS
Our Commitment to Excellence
Using Quality Program to Drive Operational Performance
Harnessing the power of a robust quality program to propel operational performance, ensuring precision and excellence at every step.
Recruitment & Selection Process
Engagement Mapping
Client is exploring partnerships in the customer contact management solutions to provide state of the art, omni-channel, 24*7, multi-language contact centre.
The scope of services covers all Business Units within Client namely Commercial Vehicles, Passenger Vehicles and Electric Vehicles.
OPPORTUNITY LIST ANALYSIS
Creating a Value Proposition
Once we understand your business we look at way on how we can improve processes and consistently share intelligence with the client.
Subject matter Experts – Solutioning Experts
The subject matter experts will interact with solutioning team to create technology enhancements to help reduce overall customer effort.
Create blended Model
Creating a blended model of cities that can be used to support the client ranging from different tiered cities enabling cost benefits.
Training Framework
Evaluating Training Capabilities
REACTION
LEARNING
BEHAVIOR
IMPACT
Digital Transformation Approach
Objective: In addition to continuously improving Performance and Processes, integrate industry best Digital Solutions which will augment the delivery levels, ensuring higher productivity with lesser or no manual interventions, leading to seamless processing at high levels of accuracy and precision.
Continuous Improvement Structure
