FEATURES
Bringing the best in technologies to your doorstep
Service Portfolio
Telecom
BFSI
HEALTHCARE
FCPG, Retail
Technology & OEM
CUSTOMER LIFECYCLE MANAGEMENT OFFERINGS
Our operational excellence encompasses a wide spectrum of functions. From customer prospecting and lead management to customer acquisition and personalized sales strategies, we ensure a seamless experience.
Our activation order processing is characterized by efficient document management, accurate data entry, and proactive customer engagement. We excel in cross-selling and up-selling, providing tailored suggestions and loyalty programs. Customer care and technical support are our strengths, backed by B2C and B2CB solutions. Retention, collections, and data management are handled with precision, ensuring top-notch service at every step.
Our dedication to operational excellence underpins our commitment to delivering exceptional customer value.
Customer Prospecting
Lead Management, Outbound – all channels & all prospects, Sales promotional offers, Pre-approach management
Customer Acquisition
Lead capturing, validation & follow-up, Inbound and Outbound Sales, Customer-focused selling, Social media profile linking
Collections
B2C & B2B collections, Payment reminder calls, Recovery calls, Multi-stage collections, Distressed portfolio, Fraud detection
Retention Management
Relationship health check calls, Renewals, Follow-up calls, Customer surveys & management, Save-the-customer programs
Activation Order Processing
Customer form collection, Scanning and document management, POS / System data entry, Product / Service activation services, Field pick up for documents, Welcome calls, CRM & preference update
Customer Care / Tech. support
B2C and B2CB customer support, Account enquiries, Complaint and resolution management, Non-voice support, Correspondence management, Technical helpdesk and backend support
Cross-sell /
Up-sell
Sell other product/services, Upgrade existing services, Profile existing customers, Need assessment, Affinity programs, Rewards programs, Propensity tracker & Customer nurturing
Data
Management
Business Intelligence for MIS / Reports generation, CRM data Analytics, Data cleansing & enrichment, Risk and credit management, Fraud management, Reconciliation.
Market – Weakness List Analysis
Company’s are either too Big or Lack Experience
There are two spectrums of clients- either the giants that have a price point- or small players who lack experience
Flexibility and innovation Stunted
Giant organisations are usually stunted with inflexible work structures and struggle to innovate due to lack of involvement from Sr.Leadership
Not a One Stop Shop
Company’s most often have individual departments that they direct the client to work with to provide a complete solution- This leads to inhibiting the initiative as other functionaries are not necessarily process experts.
Employee Value Proposition
Talent Management
On-boarding
On-boarding experience to address the new employee anxiety, ensures integration with the work teams
Recognition
Essentially a positive reinforcement program, focusing on individual and team performance
Fun work
Fun @work is a key element in coping with the nature of stress and repetitiveness of the work.
Organization Development
Pro- actively identifies high potential people, Individual Development Plans
Performance management
Fair & transparent performance management process based on the foundation of meritocracy
Monetary Incentives
KPI based incentives leading to desired business outcomes
