Striving for satisfaction beyond expectations, where customers and employees thrive in an environment where ‘Always First’ is not just a motto, but a way of doing business
SATISFACTION
Customer and Employee
EXPECTATION
Expectation and Beyond
CUSTOMER
Always FIRST
Who We Are
Pioneering Excellence Through Decades of Expertise
The team comes with more than a 150 years of cumulative experience in the field of customer support, experience, engagement, large scale/multi skilled/ multilingual BPO operations and acquisition wherein our key focus of expertise revolves around customer centered solutions.
Our experience with some of the leading fortune 500 companies namely Lenovo, Expedia, Spirit Airlines, Citibank , Glaxo, Aol, Etisalat etc… has enabled us to profile and understand customer psychology and patterns from across the globe helping us customize our approach based on the high/low index global study.
With more than two years of continuous successful business operations and our unique combination of Expertise, Operational Excellence and Innovative Technology, we look at ourselves as your partner and an extension of your business.
Empowering Excellence
Our Vision is to provide the same quality outsourcing and offshoring solutions that global corporate businesses enjoy adding flexibility and individual attention to the mix. We believe in delivering process improvement and actionable business insights to our clients.
VISION
To be the BEST in the Industry- Creating a value proposition with the flexibility of a one stop shop for our clients.
MISSION
To excel at creating tangible value for our clients by anticipating and understanding their needs and by superior insight into the improvement of their business performance.
VALUES
Customer First with end to end
Accountability and Transparency coupled with Innovative solutions. Our Agile philosophy helps us in Change Management / adaptability quicker
Exellar Differentiators
Gain Guarantee
Guaranteed savings as per agreed gain share model
Pricing Options
Flexible commercial engagement models
Technology
Technology infused for end-to-end process management
Digitisation
Digital innovation and implementation with our partners
Re-badging
Willingness to consider re-badging of existing resources
Quality Best
Practices
Commitment to drive quality, standardization, stabilization via COPC best practices
Competency across service verticals
We have competency from cradle to grave along with peripheral business support integration
Scalability &
Growth
Multiple Domestic operational locations with multiple language support capability
Flexible Operational Structure
Has fair understanding of People, Culture and Business Environments across all zones
Our Clients
